Blendcom

Feedback Capture on your upgrade to MX-One Version 4.

We will keep it as simple as possible
Company Name
Your Service Provider
Approximate Date of update (mm yy)
You were upgrading from (tick all that apply)
BC11 or earlier BC12 BC13 (TSW) MX-One TSE (versions 2 or 3)
What were your reasons to upgrade to MX-One TSE V4?
Pre-Implementation Phase

This includes all activities leading up to and preparing for the upgrade activity.

How well informed were you by the service partner about the following:
	Very well informed	Adequately informed	Partly informed	Poorly informed
The actual upgrade project and what it entailed?	1	2	3	4
What your responsibilities were as the client?	1	2	3	4
What training was required?	1	2	3	4
The readiness of you data infrastructure to handle the server architecture for telephony?	1	2	3	4

Please comment on any specific issues/areas from your experience you feel could be improved in the pre-implementation phase?
The upgrade activity

This covers the period of the actual upgrade activity

Over the actual upgrade activity how well did you feel the service partner handled the following:
	Very well	Adequately	Could have been better	Poorly
The existing data extraction and subsequent re-installation on the new release?	1	2	3	4
The integration of the servers into your existing infrastructure?	1	2	3	4
The planned outage time of the system during the upgrade?	1	2	3	4
The testing of the upgraded system to ensure all functions were present and correct?	1	2	3	4

The partner handling of the DNA to CMG migration:
	Very well	Adequately	Partly informed	Poorly
How well do you feel this important activity was managed by the service provider?	1	2	3	4
How well were your operators aware of the changes between DNA and CMG Now?	1	2	3	4
How well prepared were you for the changes in management tools for the system and the operators/directory?	1	2	3	4

Please comment on any specific issues/observations you have on the actual upgrade activity?
Post Upgrade activity

Your experience on V4 post the upgrade.

Evaluate the following:
	Yes	No
Are you satisfied with the overall upgrade experience to version 4?	1	2
Do you have any ongoing issues as a result of the upgrade that are still unresolved?	1	2
Do you feel confident to move forward with other deployments on the version 4 platform	1	2

Please indicate any outstanding areas/issues or general comment you have to make about this latest upgrade experience?
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